Refund policy

Return Policy for DAIKIM

At DAIKIM, we value your satisfaction and strive to provide high-quality supplies for your business needs. We understand that sometimes returns may be necessary, and we’ve created a simple and clear return policy to make the process as smooth as possible.

1. Eligibility for Returns
- Time Frame: Returns must be requested within 30 days of delivery.
- Condition: Items must be in their original condition, unused, and in their original packaging. Damaged, used, or altered items may not be eligible for a return.
- Receipt/Proof of Purchase**: A receipt or proof of purchase is required to complete any return.

2. Non-Returnable Items
We do not accept returns for:
- Clearance or final sale items.

3. Return Process
- Request a Return: To initiate a return, contact our customer service team at daikimsupply@gmail.com. Provide your order number/PO number, the item(s) you wish to return, and the reason for the return.
- Shipping: Customers are responsible for covering the return shipping costs unless the item was defective or incorrect.
- Inspection: Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria. We will notify you of the approval or rejection of your return within 5 business days.

4. Refunds
- Approved Returns: For approved returns, you will receive a full refund to your original method of payment. Refunds may take 7-10 business days to process after approval.
- Partial Refunds: In some cases, partial refunds may be granted if the item is not in its original condition or is missing parts.

5. Exchanges
If you need to exchange an item for the same product, please contact us at daikimsupply@gmail.com. Exchanges are subject to stock availability.

6. Contact Us
If you have any questions or concerns about our return policy, feel free to reach out to us at daikimsupply@gmail.com, and we’ll be happy to assist you.

Thank you for choosing DAIKIM for your business supply needs!